The transportation and logistics industry is bouncing back, and with it, new challenges are being met! The strong demand is not going anywhere, the shipping capacity is steadily feeling tight, there are constant rising rates, and we’re in need to keep bringing high quality service to retain customers and engage new ones.

Join us to take a look back and forward, develop fresh strategies to grow your business and have a path on the approach you need to take to excel and get the best results out of this unique situation.

In This Session

Discover how to retain your current customers with strategies to build a happy and loyal community around your business.

Explore multiple solutions to keep the pace of increasing customer demands, deal effectively with tightened shipping capacity and talent shortages without sacrificing deadlines, customer service, or margins.

Find new ways to evaluate your business, create a plan to forecast expenses, and distribute resources to create a positive balance between technology and talent.

Speakers

Jill Schmieg

Sol de Naples Marketing

Founder & Chief Strategist

Joel McGinley

Hubtek

Co-Founder & Managing Director

Seth Becker

Randall-Reilly

Vice President of Sales, Recruiting

Ellen Voie

Women In Trucking Association

President & CEO

Agenda

Presentation

10:00 am - 10:40 am EST

Seth Becker

"Navigating the Supply Chain Crisis in a Driver Shortage"

We are in the midst of a supply chain crisis. Our goal is to move freight. To move freight we need drivers, but the demand for drivers far exceeds the supply. Why is this happening? Tune in as we discuss factors driving current trends and the principles being used to combat them. These same principles are applicable throughout the industry and will also drive success in the future evolutions of our industry.

Fireside Chat

10:40 am - 11:00 am EST

Ellen Voie

"The Importance of a Gender-Diverse Workforce to Overcome Current Supply Chain Capacity Challenges"

In this Fireside Chat, we’re going to discuss the importance of attracting and retaining a more gender-diverse workforce to create open environments and inclusive corporate cultures for everyone to work and help the industry overcome current supply chain capacity challenges.

Presentation

11:00 am - 11:40 am EST

Jill Schmieg

"Retain Customers and Build a Loyal Community With CX Strategies"

Positive CX is vital for your business success. In this presentation we’re going to cover all nuances to improve and excel your customer experience, bringing the latest strategies to retain, and attract more customers to your company.

Fireside Chat

11:40 am - 12:00 pm EST

Joel McGinley

"Cost Cutting Done Right"

Evaluating where your business is now and where you want to take it in the future will help you to create a path, make a plan, and distribute resources to create a perfect balance between technology and talent.

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